1. Do you charge for quotes?
No! Our quotes are always free. Quotes can be prepared and returned to you within one business day.

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2. How are translations priced?
Translations are priced on a per-word basis. Our standard rate for all languages is £15 per page or 10 pence per word which ever is the greater. We offer huge discount on large projects. Fill out the quote form and we will be happy to prepare a cost estimate for you within one business day. Proofreading and certification of the documents are included in the price of the translation.

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3. Is there one rate for all languages?
Yes. We charge one rate for all languages no matter how complex or simple the documents are.

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4. What is a certified translation? Does your company provide certified translations?
We do provide certified translations. Usually a certified translation is required for immigration or academic purposes, or for legal or "official purposes." The translated document is certified by adding a cover letter to the translation, which states that the translation is complete and accurate, to the best of our knowledge. The translation contains the signature of the Translations Coordinator. Usually for translation of marriage certificates courts require a sworn affidavit. Sworn affidavit costs £35. Please indicate at the time of submitting document whether you require a sworn affidavit.

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5. Can your company certify a document that I have already translated myself?
No, in order for us to certify a document, we have to ensure that it is a true and accurate translation of the original. A document must be translated by one of our translators in order to receive a certification from our company.

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6. How quickly can your company translate a document?
Our normal turnaround time is 1-4 working days for smaller projects. However, the turnaround time is ultimately determined by the word count and technicality of the document. Please fill out the quote form or give us a call and we will be happy to include the turnaround time along with the price in the quote that we return to you.

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7. In what manner and format does your company need to receive documents to be translated?
We can receive documents via email in the format of your choice (Word, PDF, Power Point, or others), or if you only have hard copies, you can fax, mail, or send them by courier.

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8. How will the document be returned to me?
We can send documents via email in the format of your choice (Word, PDF, Power Point, or others), or hard copies by post/ DX.

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9. Do you count numbers and words like 'a' and 'the' when considering the word count in a document?
Yes, our final word count is based on the electronic word count of the translated language (target language). This is an industry standard and is really the only consistent and fair way of charging between translators and clients.

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10. Are translations done by human translators or machines?
All of the translations performed by Welcome Translations are done by human translators, who translate into their native language and are experts on the subjects in which they translate.

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11. Does your company provide interpretation services?
Yes, we do offer interpretation service nationwide. We can provide qualified interpreters in a variety of languages. We can also provide phone interpretations. Please call us to set up an interpretation or fill out the booking form.

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12. What are the payment methods and terms?
We accept payment by cheque, PayPal, account transfer or cash. All individual clients must pay in advance before we can commence on the project. Clients who are working for organisations such as Probation, Firm of solicitors, etc can pay after the delivery of the project.

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